>SOME PEOPLE SHOULD NOT HAVE COMPUTERS OR BE LEFT ALONE FOR
>                                        TOOOOOOOOO LONG.
>
>  Just in case you think you are TC (technologically challenged)...
>  The following is an excerpt taken from a Wall Street Journal
> article:
>
>  1.  Compaq is considering changing the command "Press Any Key"
>  to "Press Return Key" because of the flood of calls asking where
>  the "Any" key is.
>
>  2.  AST technical support had a caller complaining that her mouse
>  was hard to control with the dust cover on.  The cover turned out
>  to be the plastic bag the mouse was packaged in.
>
>  3.  Another Compaq technician received a call from a man
>  complaining that the system wouldn't read word processing files
>  from his old diskettes.  After trouble-shooting for magnets and
>  heat failed to diagnose the problem, it was found that the customer had
>  labeled the diskettes, then rolled them into the typewriter to type
>  the labels.
>
>  4.  Another AST customer was asked to send a copy of her
>  defective diskettes.  A few days later a letter arrived from the
>  customer along with photocopies of the floppies.
>
>  5.  A Dell technician advised his customer to put his troubled
>  floppy back in the drive and close the door.  The customer asked
>  the tech to hold on, and was heard putting the phone down, getting
>  up and crossing the room to close the door to his room.
>
>  6.  Another Dell customer called to say he couldn't get his
>  computer to fax anything.  After 40 minutes of trouble-shooting, the
>  technician discovered the man trying to fax a piece of paper by
>  holding it in front of the monitor screen and hitting the "send" key.
>
>  7.  Yet another Dell customer called to complain that his keyboard
>  no longer worked.  He had cleaned it by filling up his tub with
>  soapy water and soaking the keyboard for a day, then removing all
> the keys and washing them individually.
>
>  8.  A Dell technician received a call from a customer who was
>  enraged because his computer had told him he was "bad and an
>  invalid."  The tech explained that the computer's "bad command" and
>  "invalid" responses shouldn't be taken personally.
>
>  9.  A confused caller to IBM was having troubles printing
>  documents.  He told the technician that the computer had said it
>  "couldn't find printer."  The user had also tried turning the
>  computer screen to face the printer - but that his computer still
> couldn't "see" the printer.
>
>  10.  An exasperated caller to Dell Computer Tech Support couldn't
>  get her new Dell Computer to turn on.  After ensuring the computer
>  was plugged in, the technician asked her what happened when she
>  pushed the power button. Her response, "I pushed and pushed on this
>  foot pedal and nothing happens."  The "foot pedal" turned out to be
>  the computer's mouse.
>
>  11.  Another customer called Compaq tech support to say her
>  brand-new computer wouldn't work. She said she unpacked the
>  unit, plugged it in and sat there for 20 minutes waiting for
>  something to happen.  When asked what happened when she pressed the
>  power switch, she asked "What power switch?"
>
>  12.  True story from a Novell NetWire SysOp:
>  Caller:  "Hello, is this Tech Support?"
>  Tech: "Yes, it is. How may  I help you?"
>  Caller:  "The cup holder on my PC is broken and I am within my
>           warranty period.   How do I go about getting that fixed?"
>  Tech:  "I'm sorry, but did you say a cup holder?"
>  Caller: "Yes, it's attached to the front of my computer."
>  Tech: "Please excuse me if I seem a bit stumped, It's because I am.
>          Did you receive this as part of a promotional, at a trade show?
>          How did you get this cup holder?  Does it have any trademark on
>          it?
>  Caller: "It came with my computer, I don't know anything about a
>          promotional.  It just has '4X' on it."  At this point the Tech
>	   had to mute the caller, because he couldn't stand it. He was
>	   laughing too hard.
>  The caller had been using the load drawer of the CD-ROM drive
>  as a cup holder, and snapped it off the drive!
>
>  13.  Another IBM customer had troubles installing software and rang
>  for support. "I put in the first disk, and that was OK.  It said to
>  put in the second disk, and had some problems with the disk.  When
>  it said to put in the third disk - I couldn't even fit it in..."  The
>  user hadn't realized that "Insert Disk 2" meant to remove Disk 1 first.
>
>  14.  In a similar incident, a customer had followed the
>  instructions for installing software. The instructions said to remove the
>  disk from it's cover and insert into the drive.  The user had physically
>  removed the casing of the disk and wondered why there were
>  problems.
>